Openmind provides production support services ranging from consulting to complete outsourced support capabilities. With proven support and maintenance processes, an understanding of client expectations within our target industries, and cross-trained technical support staff, we help organizations delivery a consistently high quality experience to their customers.
Combining our network operations center (NOC) that provides deep application and system monitoring, along deep system experience, we provide organizations with a preventative approach to support. This approach reduces surprises to keep your applications running without interruption—keeping our customers happy, while delivering the brand experience you need.
Production Support Offerings
We provide business-critical support to clients that recognize that the digital experience they deliver differentiates them from competitors. Our offerings enable organizations to continue support while their teams focus on more strategic initiatives.
Production Support Consulting
Aligning internal support organizations around industry best practice.
Odd Hour Support
Providing support at times when your customers expect it but your team cannot.
Freeing your internal development teams to focus on strategic initiatives.
Production Support Capabilities
All our support capabilities are available in 24x7x365 or as-needed basis, providing our clients the flexibility and coverage they need to deliver the brand experience customers expect.
24x7, Holidays, and Nights
Our team is available anytime you need them, even when your team cannot be.
First & Second Line Support (L1/L2)
A team available when customers need to identify and solve problems.
Third Line Support (L3)
Application knowledge with deep analysis to find a solution.
Production Engineering (L4)
Resolving application problems with our experienced development teams.
Proactive and continuous monitoring to identify problems before they happen.
Network Operations Center (NOC)
Global monitoring, control, and management capabilities.